Privacy Policy

1. Introduction

Welcome to Cultagrix ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Cultagrix is an AI-powered farming assistant designed for farmers worldwide. We understand the trust you place in us when sharing your farming data, and we take this responsibility seriously.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, phone number, email address, location (state/district)
• Farming Data: Crop details, planting dates, varieties, field sizes, soil types
• Journal Entries: Daily farming activities, notes, observations
• Photos: Crop images uploaded for disease detection and analysis
• Financial Data: Expenses, income, yields (stored locally and encrypted)
• Chat History: Conversations with Cultagrix AI assistant

2.2 Automatically Collected Information

• Device Information: Device type, operating system, app version
• Location Data: GPS coordinates (only when you enable location services) for weather and local recommendations
• Usage Data: Features used, time spent, interaction patterns (anonymized for analytics)
• Technical Data: IP address, error logs, performance metrics

2.3 Third-Party Data

• Weather Data: From OpenWeatherMap API
• Payment Information: Processed securely through UPI/Razorpay (we do not store card details)

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Provide AI-powered crop disease detection, recommendations, and farming insights
• Personalization: Customize advice based on your crops, location, and farming practices
• Communication: Send notifications, weather alerts, disease warnings, and app updates
• Analytics: Improve our AI models and app features through anonymized usage data
• Support: Respond to your questions, issues, and feedback
• Payment Processing: Handle subscriptions and transactions securely
• Legal Compliance: Comply with Indian laws and regulations
• Security: Detect and prevent fraud, abuse, and security threats

4. AI and Data Processing

Google Gemini AI Integration: When you use our AI features (disease detection, chat assistant), your data is processed by Google Gemini AI. This includes:

• Crop photos sent for disease analysis
• Chat messages with Cultagrix AI assistant
• Farming context (crops, location) for personalized recommendations

Important: We anonymize your data before sending it to AI services. Your personal identity is not shared with third-party AI providers. AI processing complies with Google's privacy standards and data protection regulations.

5. Data Sharing and Disclosure

We do NOT sell your personal information to anyone.

We may share your information only in the following limited circumstances:

• Service Providers: Google (AI), Firebase (database), OpenWeatherMap (weather), payment gateways
• Legal Requirements: When required by Indian law or court orders
• Business Transfers: In case of merger, acquisition, or sale (with your consent)
• With Your Consent: When you explicitly authorize us to share specific information

Agricultural Research (Optional): You can opt-in to share anonymized farming data for agricultural research to help improve farming practices across India. This is always voluntary.

6. Data Security

We implement industry-standard security measures:

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest (AES-256)
• Firebase Security: Firestore database with role-based access control
• Authentication: Secure login with phone verification
• Payment Security: PCI DSS compliant payment processing
• Regular Audits: Security assessments and vulnerability scanning
• Limited Access: Only authorized personnel can access your data

7. Data Retention

• Active Accounts: Data retained as long as your account is active
• Inactive Accounts: Deleted after 2 years of inactivity (with 30-day notice)
• Deleted Accounts: Data permanently deleted within 30 days of account deletion
• Legal Requirements: Some data may be retained longer if required by law
• Anonymized Data: Aggregated, anonymized analytics data may be retained indefinitely

8. Your Rights

Under Indian data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in portable format (JSON/PDF)
• Opt-Out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your data
• Withdraw Consent: Revoke permissions for data collection

To exercise these rights, contact us at cultagrix@gmail.com or use the in-app settings.

9. Location Data

We collect location data only when you grant permission. Location is used for:

• Providing accurate weather forecasts for your farm
• Local crop recommendations and pest alerts
• Market price information for nearby mandis

You can disable location services anytime in your device settings. The app will still work, but weather and location-based features will be limited.

10. Children's Privacy

Cultagrix is intended for users aged 18 and above. We do not knowingly collect information from children under 18. If we discover that a child has provided us with personal information, we will delete it immediately.

11. Cookies and Tracking

Our website uses cookies for:

• Authentication and session management
• Analytics (Google Analytics) - anonymized
• Language preferences

You can control cookies through your browser settings. The mobile app does not use cookies but may use similar technologies for analytics.

12. Third-Party Services

We integrate with the following third-party services:

• Google Gemini AI: AI-powered recommendations and disease detection
• Firebase: Cloud database and authentication
• OpenWeatherMap: Weather data
• Razorpay/UPI: Payment processing
• Google Analytics: Usage analytics (anonymized)

Each service has its own privacy policy. We recommend reviewing them.

13. International Data Transfers

Your data is primarily stored on servers in India (Firebase Asia-South1 region). However, some services (Google AI, analytics) may process data internationally. We ensure adequate safeguards are in place for such transfers.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• In-app notification
• Email to your registered address
• Prominent notice on our website

Continued use of the app after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding your privacy:

16. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of our Grievance Officer are provided below: