Refund and Cancellation Policy

1. Free Trial Period

1.1 Farmer Pro 7-Day Free Trial

• New subscribers to Farmer Pro get a 7-day free trial
• You will NOT be charged during the trial period
• Cancel anytime during the trial to avoid charges
• If you don't cancel, you'll be automatically charged after the trial ends
• You can only use the free trial once per account

1.2 How to Cancel During Trial

To cancel your free trial:

1. Open Cultagrix app
2. Go to Settings → Subscription
3. Tap "Cancel Subscription"
4. Confirm cancellation

Note: If you cancel during the trial, you can continue using Pro features until the trial period ends.

2. 7-Day Money-Back Guarantee

2.1 Eligibility

We offer a 7-day money-back guarantee on all paid subscriptions (Farmer Pro and Agri Business). You can request a full refund if:

• You purchased a subscription within the last 7 days
• You are not satisfied with the service for any reason
• This is your first refund request for this account

2.2 What You Get Back

• 100% refund of the subscription amount
• Refund processed to your original payment method
• No questions asked, no justification needed

2.3 Processing Time

• Refund initiated within 24-48 hours of approval
• 3-7 business days for amount to appear in your account (depends on payment method)
• UPI refunds: 1-3 business days
• Card refunds: 5-7 business days
• Net Banking: 3-5 business days

3. Cancellation Policy

3.1 How to Cancel

Method 1: Through the App

1. Open Cultagrix
2. Go to Profile → Settings → Subscription
3. Tap "Cancel Subscription"
4. Select a reason (optional)
5. Confirm cancellation

Method 2: Contact Support

• Email: cultagrix@gmail.com
• Include your registered phone number and email

3.2 What Happens After Cancellation

• Your subscription will remain active until the end of the current billing period
• You can continue using Pro/Business features until then
• You will NOT be charged for the next billing cycle
• After the period ends, your account reverts to the Free (Basic) plan
• Your data remains intact - you can resubscribe anytime

3.3 No Partial Refunds

If you cancel after the 7-day guarantee period, you will NOT receive a refund for the unused portion of your subscription. Your subscription remains active until the end of the billing period.

4. Refund Scenarios

5. How to Request a Refund

5.1 Step-by-Step Process

1. Contact Support
   • Email: cultagrix@gmail.com
   • Subject: "Refund Request - [Your Phone Number]"
2. Provide Details
   • Your registered phone number and email
   • Transaction ID or order ID
   • Date of purchase
   • Reason for refund (optional but helpful)
3. Wait for Confirmation
   • We'll review your request within 24 hours
   • You'll receive an email confirmation
4. Receive Refund
   • Refund processed to original payment method
   • 3-7 business days to reflect in your account

5.2 Alternative: In-App Support

1. Open Cultagrix app
2. Go to Profile → Help & Support
3. Tap "Request Refund"
4. Fill out the form
5. Submit request

6. Payment Failures and Errors

6.1 Failed Transactions

If your payment fails but your account is debited:

• The amount is usually auto-refunded by your bank within 3-7 days
• If not refunded, contact us immediately with transaction details
• We'll coordinate with the payment gateway for resolution

6.2 Duplicate Charges

If you were charged multiple times for the same subscription, we will refund the duplicate charges immediately. Contact us with proof of duplicate transactions.

6.3 Incorrect Amount Charged

If you were charged an amount different from what was displayed, we will refund the difference or the full amount (based on your preference).

7. Subscription Downgrades

If you downgrade from a higher plan to a lower plan (e.g., Agri Business to Farmer Pro, or Farmer Pro to Basic):

• The downgrade takes effect at the end of your current billing period
• No refund for the price difference
• You continue to enjoy the current plan until the period ends

8. Upgrades and Pro-Rated Charges

If you upgrade from a lower plan to a higher plan mid-cycle:

• The upgrade is effective immediately
• You are charged the pro-rated difference for the remaining days
• Next billing cycle will be at the new plan's full price

9. Promotional Offers and Discounts

• Refunds on promotional/discounted subscriptions follow the same 7-day policy
• If you got a discount code, the refund amount will be the actual amount paid, not the original price
• Discount codes are non-transferable and cannot be refunded separately

10. Annual Subscriptions

10.1 Yearly Plan Refunds

For annual subscriptions (Farmer Pro ₹2,999/year or Agri Business ₹7,999/year):

• Within 7 days: Full refund of ₹2,999 or ₹7,999
• After 7 days: No refund for unused months

10.2 Cancellation of Annual Plans

• You can cancel anytime, but no partial refund
• Subscription remains active for the full year you paid for
• Will not auto-renew after the year ends

11. Special Circumstances

11.1 Technical Issues

If you experience persistent technical issues that prevent you from using the service:

1. Contact support immediately
2. Our team will work to resolve the issue within 48 hours
3. If unresolved, we may extend your subscription or provide a refund

11.2 Death or Disability

In case of death or permanent disability of the subscriber, family members can request subscription cancellation and potential refund by providing:

• Death certificate or disability certificate
• Proof of relationship
• Contact our support team for compassionate handling

11.3 Natural Disasters

If your farm is affected by natural disasters (floods, droughts, cyclones) and you can no longer afford the subscription:

• Contact us with details of the situation
• We may offer subscription freeze, refund, or free access on a case-by-case basis
• We stand with farmers in difficult times

12. Refund Methods

Refunds are processed back to your original payment method:

• UPI: Refunded to the same UPI ID (1-3 business days)
• Credit/Debit Card: Refunded to the same card (5-7 business days)
• Net Banking: Refunded to the same bank account (3-5 business days)
• Wallet: Refunded to the same wallet (1-3 business days)

Note: Refund timelines depend on your bank or payment provider. If you don't receive the refund within the stated time, please check with your bank first, then contact us.

13. Contact for Refunds and Cancellations

14. Fair Use Policy

We trust our users and offer generous refund terms. However, we reserve the right to:

• Deny refunds if we detect abuse of our refund policy (e.g., multiple refund requests)
• Limit refunds to one per user per year
• Investigate suspicious refund patterns
• Suspend or terminate accounts that repeatedly abuse refund policies

15. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be effective immediately upon posting. We'll notify you of significant changes through email or in-app notification.